よくあるご質問（FAQ）

Q. Are there any fees for using the service?

A. All fees are included in the price displayed at the time of reservation.

Q. Is membership registration required to make a reservation?

A. Yes. Email registration is required to confirm reservations and manage booking history. You can browse without registering.

Q. Is there an interpretation option (chat/video interpretation)?

A. We do not offer interpretation services. Since service details are communicated to the salon in advance, there is minimal need for conversation on the day of your visit.

Q. How do I change my reservation?

A. From My Page > Reservation List, click the "Change" button and reselect the date/time, number of people, and menu. After the deadline, changes cannot be made and you will need to cancel and rebook.

Q. When do cancellation fees apply?

A. Basic rules: 50% from 3 days before the appointment, 100% from the day before.

Q. What happens if I'm late?

A. Delays within 15 minutes will be handled by shortening the session. Delays over 15 minutes may be treated as a cancellation (100% charge).

Q. What payment methods are available?

A. Credit/debit cards, Apple Pay, Google Pay, PayPal, Alipay, WeChat Pay, and UnionPay are accepted.

Q. What should I show when I arrive?

A. Please show your reservation confirmation screen (QR code).

Q. Who should I contact if problems occur after treatment?

A. Please contact customer support first. We will work with the salon and insurance provider as needed.

Q. How do I post, edit, or delete reviews?

A. For deletion, please submit a request from My Page > Customer Support.

Q. Which areas is the service available in?

A. Currently only Tokyo, Osaka, and Fukuoka, but we plan to expand. Please let us know your desired area through the in-app request form.